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In this video you will learn how to move a reservation in the arrival status to the advanced check-in state.
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Advanced check-in allows the guests to post charges to their reservation folio their master bill for the hotel.
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Let's get started. Navigate to the OPERA Cloud application and find the list of expected arrival
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reservations for the current business date.
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Then click the confirmation number.
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The reservation must have a valid payment method selected. Then click on "I want to" and
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select check-in.
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Next click the advanced check-in option.
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The expected time of return screen you can enter the time the guest expects to be back to the hotel.
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You can also add a related comment.
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Select the receive external notifications checkbox to opt in the guest to receive notifications about their reservation.
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To add a new phone number to the profile select the add to profile checkbox.
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If you do not check the box this email or phone number is connected only to the reservation and not to the profile.
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Then select save.
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Click OK to confirm moving the reservation to the advanced check-in state.
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Now you can select a room, change
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the payment method attached to the reservation, and you can create room keys for the guests if this option is configured for your hotel.
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When it's time to check in the reservation you can click the complete check-in option at the top of the reservation to check in the guest.