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In this video you will learn how to merge matching reservations. Reservations are considered matching
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when the reservations have sequential reservation dates and have identical first, middle and last
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names. You can merge matching arrival reservations for the current day or for the future dates if the
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OPERA control allow merge reservations for future arrivals is active and turned on. Reservations are
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merged from the matched reservations to the main reservation resulting in one combined
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reservation for the entire length of stay. If the merged reservations have any deposit payments,
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the deposit payments are transferred to the main reservation after the merge.Let's get started.
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Go to bookings, reservations, and then select manage reservation.
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Now enter any criteria to search for a reservation. In this example I enter the
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confirmation number. Then click search. Now click the confirmation number to go to the reservation.
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Click the matching reservations link to see a list of all possible matching reservations.
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Select the check box next to the reservations to merge
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and then click merge reservations. Click OK to confirm. Then click the x to close the window.
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The reservation merge activity is recorded in the change log under the cancel action type
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for merged reservations and under the update reservation action type for the main reservation.