Managing Block Reservation Deposits and Cancellations

Use the Deposit and Cancellation feature to manage a guest's reservation advance deposits and reservation cancellation penalties. Reservation Deposit and Cancellation covers two separate but related features:

• Reservation Deposit deals with managing the advance deposit pre-payments that guests make prior to their stays.

• Reservation Cancellation covers the handling of cancellation charges or penalties, which might involve forfeiture of deposits already applied to the reservation.

On the Deposit Cancellation screen, the Projected Catering Revenue in the Reservation panel shows the events revenue on the books as calculated on the Block Overview Statistics panel. The Projected Total Revenue calculation includes events revenue on the books.

1. From the OPERA Cloud menu, select Blocks, and then select Manage Block to search for the block.
2. On Block Overview screen, scroll down to, Show All, Rooms and click Deposit Cancellation link.
3. In the Deposit Cancellation screen, select a Posting Master, if more than one Posting Master exists.
4. In the Deposit panel, click New to create a new deposit rule. Complete the following fields:
   1. Type. Select a deposit type. If Catering Events or Simple Events is active in OPERA Controls, the following options are available for Type: Rooms, Catering, and ALL (selected by default).
   2. Deposit Rule. Select a deposit rule. The Deposit Rule list of values (LOV) only shows rules with Type of Charge either empty or equal to the selected type. For example, if Rooms is selected for Type, the Deposit Rule LOV shows those rules that have Type of Charge either empty or equal to Rooms.
   3. Percentage. Enter a deposit percentage. If a Deposit Rule is not selected, the percentage for the deposit calculates and displays the Deposit Amount based on the Type selection.
   4. Deposit Amount. The Deposit Amount automatically populates based on the rule configuration/calculation once a Rule is selected.
   5. Due Date. Select a date on which the deposit is due.
   6. Comments. Enter any comments if needed.
5. Click Save.
6. To post an unallocated deposit, click the vertical ellipses and then click the Post Unallocated Deposit link.
   1. In the Cashier Login window, select Cashier ID and enter your Password, and click Login.
   2. From the drop down, select the Method for payment.
   3. Select or deselect the Change Payment Method attached to reservation check box.
   4. In the Payment Information panel, enter the Amount and Comments.
   5. In the New Reservation Type panel, enter Type and Posting Date and then click Post Payment.
7. In the Cancellation panel, click New to create a new cancellation rule.
8. Enter Cancel Amount and Cancel Date and then click Save. You can also enter a Cancellation Rule, % Cancel, Room Nights, and % Due.