Managing Reservation Package Items

Viewing Package Items

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria and click Search.

3. Select the reservation in the search results, click I Want To… and then select Packages or click the Packages link in Reservation Presentation.

   Note:

   The number that appears with the Packages link indicates the number of package items linked to the rate code / reservation.

Packages Tab

The Selected Packages panel displays a list of the included package items:

• Price: Shows the package price.

• Quantity: Shows the quantity how often the package element was added to the reservation. (also see Quantity vs Calculated Quantity details).

• Calculated Quantity: Considers the calculation rule such as per person, per adult to indicate the total quantity.

• Excluded Quantity: Quantity Excluded (refer Exclude Package Items topic below).

• Start Date / End Date: Dates that define the period during which this package is available.

Daily View Tab

• The Daily View panel displays a breakdown on package elements and inventory items per date for the reservation, occurring each date based on the posting rhythm set in the item.

• All reservation dates are shown vertically with option to scroll.

• Days are collapsed by default and can be expanded to show the posting details.

• Refer Edit Package Item Pricing below.

Excluding Package Items Included in Rate Code

Package items are often linked to the reservation as part of the rate code selected for the reservation. (Package items that are attached to the reservation by the rate code display the rate code in the Rate Code column.) You may, however, decide that you do not want to include the package item in the rate code for a specific reservation. For example, an (add to rate) airport pickup package item may be linked to a rate code and certain guests might not require the transportation and can request this package item to be excluded for their reservation. Excluding a package item does not reduce the reservation rate amount; rather the internal revenue split is adjusted accordingly.

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria and click Search.

3. Select the reservation in the search results, click I Want To… and then select Packages or click the Packages link in Reservation Presentation.

4. In the Selected Packages panel, click for the selected package element and update details.

   1. Excluded Quantity: Enter the number of the package elements to exclude. The Excluded Quantity cannot exceed the Calculated Quantity displayed.

      Note:

      The Excluded Quantity flag is applied to the entire stay. Once the reservation has checked in and End of Day processing has been run, the Excluded Quantity field can no longer be edited.

5. Click .

6. Click Save.

   Note:

   Excluding a package item included in the rate does not reduce the reservation rate amount;  rather the internal revenue split is adjusted , increasing the room revenue based on the item price of the excluded package item.

Editing Package Pricing

If you have the Override Package Amount task granted, you can amend the pricing of a package item for a specific reservation.

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria and click Search.

3. Select the reservation in the search results, click I Want To… and then select Packages or click the Packages link in Reservation Presentation.

4. Click the Daily View tab.

5. Click a package code link and update pricing:

   1. Price: Enter a new item price - this is the amount split from the rate or added to the rate depending on the rate rule of the package item.

   2. Allowance: Enter a new allowance amount - this is the amount the guest is allowed to consume in the outlet before incurring an overage on their account. (Available when the Advanced Package OPERA Control is active and the package item is configured as an allowance)

6. Click Save.