Managing Add-on (Sell Separate) Package Items

In addition to any package items that are attached to the reservation by the reservation rate code, you can manually add additional package items or package item groups to a reservation and edit certain package features.

This is typically used for “on-the-fly” requests from guests for items (to be supplied and charged), such as transportation, extra bed, crib, or a tour.

Note:

The package item must be configured as Sell Separately to be able to add directly to a reservation.

Adding a Package Item

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria and click Search.

3. Select the reservation in the search results, click I Want To… and then select Packages or click the Packages link in Reservation Presentation.

4. Uncheck Show Selected Only to view all package items.

5. A list of package items and groups is displayed; use the Filter by Keyword search field to refine the search:

   1. Code: Package Item Code. Multi-item package groups are indicated with  and displays as a link. Click the link to view the details of items included in the package group.

   2. Description: Package item description (hover over field to view the full description).

   3. Calculation Rule: How the package amount is calculated:

      • Flat Rate: The price posted as a flat rate, regardless of the number of guests. The flat rate is per guest sharing the room, that is, each share-with in the room is charged the flat rate amount.

      • Per Person: The price times the number of adults plus the number of children.

      • Per Adult: The price times the number of adults.

      • Per Child: The price times the number of children. With the selection of this calculation rule and the Rates > Rates By Defined Buckets is set to Y, packages can be setup with different amounts per child bucket on the Package Details tab.

      • Per Room: The price times the number of rooms. The Per Room calculation is applied to the room. If a reservation is shared, instead of applying the package per reservation, it considers the package for that room.

   4. Posting Rhythm: Posting frequency of the package.

   5. Price: Shows the package item price.

   6. Incl Rate: Indicates if package item is included in the rate code.

   7. Item: Indicates if there is item inventory linked to the package item (hover mouse over to view full details).

      Note:

      Only package items with a pricing schedule configured for dates matching the reservation dates are listed.

6. Click Add on the package item or group to select it for the reservation and enter the following details:

   1. Quantity: Number of package elements to be attached to the reservation. The default value is 1.

      Note:

      For Ticket Packages, the Quantity field is the only field that can be edited.

   2. Begin/End Dates: Dates that define the period during which this package is to be available. Enter dates manually or use the calendar tool to select dates. The default Begin Date and End Date for a package being attached to a reservation prior to check-in are the reservation arrival date and departure date. Once the reservation is checked in, the default Begin Date is the current business date and the default End Date is the reservation departure date. Dates cannot be earlier than the arrival date or later than the departure date.

7. Click .

   • You will be informed if package cannot be applied due to restrictions on package element, or due to unavailability of linked item inventory .

   • If there is an inventory item attached to the package that is not available. will be considered:

     • If you have the Override item sell control user task granted to your role(s)  you will be able to override the item availability and proceed with adding the package including items.

     • If you do not have the Override item sell control user task granted to your role(s), when you click on override, an override login screen is displayed, allowing another user that has the Override item sell control task granted to override the item availability .

     Once the package element has been confirmed, the calculated quantity for the package is displayed on the package element and the Package element displaysPending Save.

     .
   • Repeat steps to select more package items for the reservation
8. Click Save.

   Note:

   When a package item that includes inventory items has been manually added to a reservation, the inventory items cannot be edited or deleted via the Item Inventory screen. To remove these inventory items, the manually attached package item must be deleted from the reservation.

Editing a Package Item

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria and click Search.

3. Select the reservation in the search results, click I Want To… and then select Packages or click the Packages link in Reservation Presentation.

4. Click the Packages tab.

5. Click  for the selected package element or package group and update details.

   1. Start Date / End Date: Dates that define the period during which this package is to be available. Change dates manually or use the calendar tool to select dates.

   • Prior to check-in you can change the package dates within the reservation time frame.

   • Once the reservation is checked in, the start date can only be changed if it is in the future and the earliest allowed date is the business date.

6. Click .

7. Click Save.

Deleting a Package Item

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria and click Search.

3. Select the reservation in the search results, click I Want To… and then select Packages or click the Packages link in Reservation Presentation.

4. Click the Packages tab.

5. Click the  icon on the package item or package group to remove from the reservation.

6. Click Delete to confirm.

7. Click Save.

Note:

When you proceed with deletion any inventory items that are configured for the package item are also removed.