Contents

Title and Copyright Information

Preface

1 Getting Started

Part I OPERA Cloud

2 Client Relations

3 Bookings

4 Front Desk

5 Inventory

6 Financials

7 Channel

8 Miscellaneous

9 Reports

Part II OPERA Cloud Mobile Application

10 Overview

Part III Administration

11 Enterprise Administration

12 Inventory Administration

13 Financial Administration

14 Booking Administration

15 Client Relations Administration

16 Interfaces Administration

Part IV Role Manager

17 Manage Roles

18 Managing Users

19 Generating the Configured Roles and Tasks Report

20 OPERA Cloud Tasks

Part V Toolbox

21 Utilities

22 System Setup

Part VI Exchange

23 OPERA Cloud Exchange Overview

24 Switching the Interface

25 Interface Setup

26 Configuring Interface Mapping

27 Interface Controls

28 Message Status

29 Interface Resync

Part VII OPERA Cloud Terminology

30 OPERA Cloud Terminology A-Z

Part VIII OPERA Cloud Video Library

31 OPERA Cloud Videos

Using Keyboard ShortcutsUsing Keyboard ShortcutsOctober2021View Property Brochure From Quick LaunchView Property Brochure From Quick LaunchOctober2021Using Quick LaunchUsing Quick LaunchOctober2021Add Dashboard TilesAdd Dashboard TilesOctober2021Customize the User Interface Using Page ComposerCustomize the User Interface Using Page ComposerOctober2021Using the Performance Meter to Troubleshoot in OPERA CloudUsing the Performance Meter to Troubleshoot in OPERA CloudOctober2021Create a Guest ProfileCreate a Guest ProfileOctober2021View and Edit Sales ProfilesView and Edit Sales ProfilesOctober2021Add an Alternate or an Incognito Name to a ProfileAdd an Alternate or an Incognito Name to a ProfileOctober2021Add Notes to a ProfileAdd Notes to a ProfileOctober2021Create a Sales ActivityCreate a Sales ActivityOctober2021Create a Reservation using Quick BookCreate a Reservation using Quick BookOctober2021Create a Walk-in ReservationCreate a Walk-in ReservationOctober2021Create A Reservation Using Room DiaryCreate A Reservation Using Room DiaryOctober2021View Room Availability for Blocks Using Group Rooms ControlView Room Availability for Blocks Using Group Rooms ControlOctober2021Cancel a ReservationCancel a ReservationOctober2021Cancel Mass ReservationsCancel Mass ReservationsOctober2021Post a Credit Card Deposit on a ReservationPost a Credit Card Deposit on a ReservationOctober2021Merge ReservationsMerge ReservationsOctober2021Add An Event to a BlockAdd An Event to a BlockOctober2021Add Menus and Items to EventsAdd Menus and Items to EventsOctober2021Create a Catering Block and EventCreate a Catering Block and EventOctober2021View Events on the Function DiaryView Events on the Function DiaryOctober2021Find Reservations with Opt In NotificationsFind Reservations with Opt In NotificationsOctober2021Opt-in Guest NotificationsOpt-in Guest NotificationsOctober2021Check In Arrival ReservationCheck In Arrival ReservationOctober2021Reverse Check in a ReservationReverse Check in a ReservationOctober2021Advance Check in Reservation with ETRAdvance Check in Reservation with ETROctober2021Reverse Advance Check In ReservationsReverse Advance Check In ReservationsOctober2021Add a Reservation to the QueueAdd a Reservation to the QueueOctober2021Print Arrival Registration CardsPrint Arrival Registration CardsOctober2021Electronic Signature Registration CardElectronic Signature Registration CardOctober2021Mass Advance Check InMass Advance Check InOctober2021Create a Room KeyCreate a Room KeyOctober2021Check Out a ReservationCheck Out a ReservationOctober2021Auto or Quick Check OutAuto or Quick Check OutOctober2021Apply Credit Card Rebate to a ReservationApply Credit Card Rebate to a ReservationOctober2021Change Rooms for an In House ReservationChange Rooms for an In House ReservationOctober2021Using Batch Room AssignmentUsing Batch Room AssignmentOctober2021Manage Rate RestrictionsManage Rate RestrictionsOctober2021View Property Availability and Configure Sell LimitsView Property Availability and Configure Sell LimitsOctober2021Assigning Room ConditionsAssigning Room ConditionsOctober2021Update Room StatusUpdate Room StatusOctober2021Auto Generate Task SheetsAuto Generate Task SheetsOctober2021Manually Create Task SheetManually Create Task SheetOctober2021Use the Task Sheet Companion on a TabletUse the Task Sheet Companion on a TabletOctober2021Create and Resolve a Room Maintenance TaskCreate and Resolve a Room Maintenance TaskOctober2021Post Charges to a Reservation using Post itPost Charges to a Reservation using Post itOctober2021Managing Reservation BillingManaging Reservation BillingOctober2021Create an Accounts Receivable AccountCreate an Accounts Receivable AccountOctober2021Manage AR Accounts, Invoices, and PaymentsManage AR Accounts, Invoices, and PaymentsOctober2021Using Track ItUsing Track ItOctober2021Using OPERA Cloud ReportsUsing OPERA Cloud ReportsOctober2021Create and Manage Scheduled ReportsCreate and Manage Scheduled ReportsOctober2021Importing Data to OPERA Cloud Importing Data to OPERA CloudOctober2021Configure and View Sell MessagesConfigure and View Sell MessagesOctober2021