1. Siebel CRM Desktop for Microsoft Outlook Administration Guide
  2. Alt Message Classes Tag of the Siebel Basic Mapping File

Alt Message Classes Tag of the Siebel Basic Mapping File

To specify an alternative message class to an object in Outlook, you can use the alt_messageclasses tag. This tag is useful if a CRM object might be in one of several different states. For example, a contact might be shared or not shared.

This tag must include a set of alt_messageclass tags that specify each state of an object. The alt_messageclass tag can also specify a form that you use for an object with this message class. This way, you can use different forms for the same object, but in different states.

Each alt_messageclass tag includes the following attributes:

  • Ext. Indicates an extension that Siebel CRM Desktop adds to an original message class.

  • display_name. The same as the message_class tag.

  • icon. The same as the message_class tag.

  • large_icon. The same as the message_class tag.