1. Siebel CRM Desktop for Microsoft Outlook Administration Guide
  2. Assigning Logging Profiles for Siebel CRM Desktop

Assigning Logging Profiles for Siebel CRM Desktop

A logging profile is a set of parameters that determine logging settings. Siebel CRM Desktop comes with three predefined logging profiles and one custom profile. You can assign a predefined logging profile. You cannot change the set of parameters that a predefined logging profile uses. You can assign only one logging profile at a time.

To assign a logging profile for Siebel CRM Desktop

  1. On the client computer, right-click the CRM Desktop icon in the system tray.

  2. Choose Options and then click the Advanced tab in the CRM Desktop - Options dialog box.

  3. Click Configure Logging and Reporting.

  4. In the Logging Configuration dialog box, choose the Logging Policy using values from the following table.

    Logging Policy Log Enabled

    Basic

    General Log

    Siebel CRM Desktop sets the verbosity for the General Log to Info.

    Detailed

    Siebel CRM Desktop enables the following log files:

    • General Log

    • Exception Log

    • Crash Dump

    • Sync Dump

    • SOAP Dump

    Siebel CRM Desktop sets the verbosity for the General Log to the following:

    • Info for Detailed

    • ebug for Exhaustiv

    Exhaustive

    Custom

    Siebel CRM Desktop uses a custom profile that you define. For more information, see Creating Custom Logging Profile.

  5. Set Logging Verbosity.

    For more information, see Setting Logging Verbosity.

  6. (Optional) Choose one or more of the following items:

    • Log Application Exceptions

    • Log Application Crashes

    • Log Sync Dumps

    • Log SOAP Dumps

    At run-time, Siebel CRM Desktop creates log entries for each item you choose. For more information, see Log Files You Can Use with Siebel CRM Desktop.

  7. (Optional) Choose View Files for any item.

    If you choose View Files, then Siebel CRM Desktop displays the folder that includes the log files for the corresponding log type.

  8. Click OK.

    Siebel CRM Desktop replaces the current logging settings with the setting that the profile you choose contains. It copies the parameters of this logging profile to the Siebel CRM Desktop logging settings in the Windows Registry in the following key:

    HKEY_CURRENT_USER\Software\Oracle\CRM Desktop\Logging