1. Siebel CRM Desktop for Microsoft Outlook Administration Guide
  2. Log Files You Can Use with Siebel CRM Desktop

Log Files You Can Use with Siebel CRM Desktop

The following table describes log files that you can use with Siebel CRM Desktop. For information about how to enable these log files, see Assigning Logging Profiles for Siebel CRM Desktop.

Description Where Stored

General Log. Includes information about general application events.

 
%APPDATA%\Oracle\CRMDesktop\Profile\Logs\GeneralLog

Siebel CRM Desktop stores the first general log file as log.0000.txt. If this first file reaches 10 MB, then it creates a new file and increments the name of this file by 1. For example, log.0001.txt. A maximum of eight files can exist. If the eighth file reaches 10 MB, then Siebel CRM Desktop deletes the oldest General Log.

Exception Log. Includes information about Siebel CRM Desktop exceptions. These log files are for Oracle internal use only.

 
%APPDATA%\Oracle\CRMDesktop\Profile\Logs\ExceptionLog

Siebel CRM Desktop stores the first exception log file as ex_trace.0000.txt. If this first file reaches 10 MB, then it creates a file and increments the name of this file by 1. For example, ex_trace.0001.txt. A maximum of eight files can exist. If the eighth file reaches 10 MB, then Siebel CRM Desktop deletes the oldest file.

Crash Log. Includes information about Outlook and Siebel CRM Desktop add-in failures.

 
%APPDATA%\Oracle\CRMDesktop\Profile\Logs\CrashDump

A maximum of 48 crash log files can exist. If 48 files exist, and if Siebel CRM Desktop
 must create another crash log, then it deletes the oldest file.

SOAP Log. Includes information about requests that Siebel CRM Desktop sends to the Siebel Server and replies that it receives from the Siebel Server.

 
%APPDATA%\Oracle\CRMDesktop\Profile\Logs\SoapDump

A maximum of 48 SOAP log files can exist. If 48 SOAP log files exist, and if Siebel CRM Desktop must create another SOAP log file, then it deletes the oldest SOAP log.

Synchronization Log. Includes synchronization events.

 
%APPDATA%\Oracle\CRMDesktop\Profile\Logs\SyncDump

A maximum of 48 synchronization log files can exist. If 48 files exist, and if Siebel CRM Desktop must create another file, then it deletes the oldest file.