1. Siebel CRM Desktop for Microsoft Outlook Administration Guide
  2. Benefits and Challenges of Using Noninteractive Authentication

Benefits and Challenges of Using Noninteractive Authentication

If CRM Desktop SSO uses noninteractive authentication, then SSO script interprets HTTP requests and replies that do not involve the user. It handles HTTP redirects, HTML form submits, automatic submits, and so on. It emulates the user interaction that typically occurs during a login that is native to the Web browser.

Noninteractive SSO provides the following benefits:

  • CRM Desktop SSO can log in without user intervention.

  • CRM Desktop SSO can reestablish a session automatically. User interaction is required only if a password lockout occurs.

Noninteractive SSO provides the following challenges:

  • Requires slightly more customization than interactive authentication.

The implementation can be complex and difficult to scale. If you modify the login process that your company uses, then these modifications might be difficult to implement. For example, if your company must change from a simple username and password sign on to a complex sign on that requires more than these factors. In this situation, you must modify, test, and redeploy the SSO script.