1. Siebel CRM Desktop for Microsoft Outlook Administration Guide
  2. Noninteractive Authentication

Noninteractive Authentication

Noninteractive authentication is a type of authentication in CRM Desktop SSO that uses a separate dialog box as the login window for Siebel CRM Desktop. It includes the following functionality:

  • Save password. The user can set the Save Password option on the CRM Desktop - Login dialog box to one of the following values:

    • Include a check mark. CRM Desktop SSO stores encrypted credentials in the Windows Registry. It does not prompt the user for credentials the next time the user starts Siebel CRM Desktop.

    • Do not include a check mark. CRM Desktop SSO prompts the user for credentials the next time the user starts Siebel CRM Desktop and after the first SSO session starts. This behavior typically occurs during the first synchronization that occurs after the user restarts Siebel CRM Desktop.

  • Detect session expiration. If a CRM Desktop SSO session expires, then CRM Desktop SSO reestablishes the session without involving the user. CRM Desktop SSO requires user interaction only if the user credentials are not valid.

  • Use only the login name and password. Noninteractive authentication does not support multifactor authentication, such as requiring code from a security token in addition to the password.

  • Detect invalid user password. The SSO script can detect if the user enters an invalid password and then react accordingly.

  • Does not include Web pages. The user interacts only with Siebel CRM Desktop Web pages that do not include CRM Desktop SSO.