1. Siebel CRM Desktop for Microsoft Outlook Administration Guide
  2. Changing Behavior of the CRM Desktop-Login Dialog Box

Changing Behavior of the CRM Desktop-Login Dialog Box

You can change the behavior of the CRM Desktop-Login dialog box. For information about authentication options, see Customizing Authentication

To change behavior of the CRM Desktop-Login dialog box

  • Hide the Save Password check box that Siebel CRM Desktop displays in the CRM Desktop-Login dialog box. You set the following Windows Registry key to 1:

    Siebel:HideSavePasswordOption

    If the user clicks Save Password in the CRM Desktop-Login dialog box, then Siebel CRM Desktop saves an encrypted copy of the password locally in the client computer. If you suppress display of the Save Password check box, then the user must enter the password every time the user logs into Siebel CRM Desktop. For more information, see Using the Windows Registry to Control Siebel CRM Desktop.

  • Prevent Siebel CRM Desktop from displaying the CRM Desktop-Login dialog box. You do the following:

    1. Set the following Windows Registry key to 1:

      SuppressLoginDialog

    2. Set the save_password parameter and the Login externally.

      If you do not set the save_password parameter, then Siebel CRM Desktop requires the user to enter the password every time the user opens Outlook and then synchronizes.

How Siebel CRM Desktop Suppresses the Desktop-Login Dialog Box

If you suppress display of the Desktop-Login dialog box, then Siebel CRM Desktop does the following:

  • If the login, password, and URL connection parameters exist in the Windows Registry, and if save_password exists in the Windows Registry and is set to 1, then Siebel CRM Desktop attempts to validate the user credentials on the Siebel Server.

  • If the Siebel Server returns an error for this login, then Siebel CRM Desktop displays the Desktop-Login dialog box and allows the user to attempt to login or to cancel the login. If the Siebel Server cannot validate the login credentials, then it returns an error.

  • If a connection parameter is not present in the Windows Registry, or if save_password does not exist in the Windows Registry, or if it is set to 0, then the Siebel Server returns a Credentials Verification Failed error.