Controlling How Siebel CRM Desktop Deletes Records During Synchronization

You can control how Siebel CRM Desktop deletes records during a synchronization. The delete confirmation feature allows the user to cancel, during synchronization, a deletion that the user made in Outlook. If you enable this feature, then Siebel CRM Desktop does the following work:

Displays the Confirm Synchronization tab on the Synchronization Control Panel dialog box.
Uses the Confirm Synchronization tab to allow the user to confirm the delete operation. If the user deletes records in Outlook, then Siebel CRM Desktop displays the Confirm Synchronization tab during synchronization. If the user confirms, then it removes the deleted records from the Siebel database on the Siebel Server. For more information, see How the Number of Deleted Records Determines Delete Confirmation.

To control how Siebel CRM Desktopdeletes records during synchronization

Use an XML editor open the connector_configuration.xml file.
Configure Siebel CRM Desktop to display the Confirm Synchronization tab on the Synchronization Control Panel dialog box:
1. Add the following code to the root tag of the connector_configuration.xml file:
```
<features deletion_confirmation_mode="enable"/>
```
  For more information, see Setting the Delete Confirmation Mode Attribute.
2. Specify the objects that Siebel CRM Desktop displays in the Delete on Siebel list in the Confirm Synchronization tab.
  
  For more information, see Specifying the Type of Object the User Can Confirm for Deletion.
Configure Siebel CRM Desktop to suppress display of the Confirm Synchronization tab in the Synchronization Control Panel dialog box. You add the following code to the root tag of the connector_configuration.xml file:
```
<features deletion_confirmation_mode="suppress"/>
```