Customizing How Siebel CRM Desktop Processes Objects

You can use Siebel CRM Desktop functionality, such as deduplication or data validation, to add custom logic for object processing in Microsoft Outlook. You can also use JavaScript to create your own custom logic. You can use JavaScript to create, delete, or modify objects. You can migrate your Siebel CRM data to Outlook, including logic that supports a business process.

You can use a standard Siebel CRM Desktop form to display Siebel CRM objects, or you can create a completely new and custom form. A custom form can include native Outlook controls, such as a text box, or new controls that you develop for Siebel CRM Desktop, such as a lookup or a multiselect list You can you use JavaScript to implement these forms through a custom toolbar.The user can use Outlookview controlson custom forms to display relationships between Siebel CRM objects. These views are fully configurable and support the functionality of native Outlook views. You can specify the default views that Siebel CRM Desktop uses to display Outlook objects

For more information, see Resolving Synchronization Conflicts.