1. Siebel CRM Desktop for Microsoft Outlook Administration Guide
  2. Customizing Field Mapping

Customizing Field Mapping

The siebel_basic_mapping.xml file describes objects you can add to Microsoft Outlook. It defines mapping between a Siebel CRM field and the Outlook field. You can also extend a set of fields that native Outlook objects reference. Each object description includes the following information:

  • The forms_xx file defines the forms. The siebel_basic_mapping file identifies the form that each object uses.

  • The icons that Siebel CRM Desktop uses to display the object. Siebel CRM Desktop uses these icons in Outlook views.

  • The folder name for the object in the Outlook navigation pane.

  • A set of custom Outlook views that Siebel CRM Desktop applies to the Outlook view.

For more information, see XML Code That Maps a Field.