How Siebel CRM Desktop Handles Microsoft Outlook Calendar Items That Users Save, Change, or Delete

The following behavior applies if the user saves, changes, or deletes an item in the Microsoft Outlook calendar:

If the user saves a new Outlook calendar item that is shared, then Siebel CRM Desktop creates a new Siebel CRM activity in Outlook.
If the user changes a calendar entry in Outlook, and if the user is the owner of the activity, then Siebel CRM changes the activity.
If the user changes a calendar entry in Outlook, and if the user is not the owner of the activity, then Siebel CRM does not change the organizer calendar entry in Outlook. It is not necessary to synchronize the calendar entry. Siebel CRM Desktop does not update the Siebel CRM activity.
If the user deletes a calendar entry from Outlook, and if the user is not the owner of the activity, then Siebel CRM Desktop removes the user from the participant list. If the activity is not synchronized with the Siebel Server, then Siebel CRM Desktop deletes the activity in Outlook for each participant.
If the user deletes a calendar entry from Outlook, and if the user is the owner of the activity, then Siebel CRM Desktop removes the activity.
If the user synchronizes an All Day Calendar entry from Outlook with the Siebel Calendar, then the synchronization does the following:
- Saves the Calendar entry with a start time of 12:00 A.M and an end time of 12:00 A.M.
- Uses start and end date values that the user specifies in Outlook.
A Calendar entry that is set to a single All Day results in a Siebel Calendar entry that includes a start time of 12:00 A.M and an end time of 12:00 A.M.