How Siebel CRM Desktop Maps Fields Between Siebel Activities and Outlook Calendar

The following describes how Siebel CRM Desktop maps objects between a Siebel CRM activity and Outlook Calendar.

Siebel Field Outlook Field Required Description

Account

Account association that the user specifies when the user links a CRM record.

No

Not applicable.

Comments

Description

A private calendar item does not include a description.

No

Not applicable.

Contacts

List of contacts that is received from the list of participants that remain after employees are removed from this list when Siebel CRM Desktop resolves the primary email of the contacts.

No

The logic that applies for the Employees field also applies for the Contacts field.

Created by

User ID of the employee who creates the activity.

Yes

Not applicable.

Created Date

Timestamp of when the activity is created.

Yes

Not applicable.

Description

For more information, see How Siebel CRM Desktop Handles Private Activities.

No

The value that is set for a private To Do item is defined in the customization package and is included in the localization resources.

Duration

Duration

Yes

Not applicable.

Employees

List of employees that is received from the list of participants when Siebel CRM Desktop resolves the primary email of the employees.

No

Siebel CRM Desktop does the preliminary resolution when the user saves a calendar entry. To improve the quality of this list, the Siebel Server analyzes the processing that occurs on the server. It does this work after the next synchronization.

ExceptionsList

No direct mapping to the Outlook field exists.

Yes

For more information, see How Siebel CRM Desktop Handles a Repeating Calendar Entry.

Meeting Location

Location

No

Not applicable.

Opportunity

Opportunity association that the user specifies when the user links a CRM record.

No

Not applicable.

Owner

For more information, see How Siebel CRM Assigns Meeting Organizers.

Yes

Not applicable.

PIM Meeting Participants

List of participants for the calendar entry, delimited by a semicolon (;).

No

Not applicable.

Planned

Start Date/Time

Yes

Not applicable.

Planned Completion/End time

End Date/Time

Yes

Not applicable.

Priority

Values are:

  • 1-ASAP

  • 2-High

  • 3-Medium

  • 4-Low

Outlook priority

Values are:

  • 1-High

  • 2-High

  • 3-Medium

  • 4-Low

No

For more information, see How Siebel CRM Desktop Maps the Priority Field.

Private

Private

No

Not applicable.

Repeat

Recurring flag

No

Not applicable.

Repeat Frequency

Siebel CRM Desktop uses a binary field that combines the data from a number of Outlook fields.

The frequency is daily, weekly, monthly, or yearly.

No

Not applicable.

Repeat Until

Recurrence Range End

No

Not applicable.

Type

Type that the user specifies when linking the CRM record. The default value is Calendar Entry.

Yes

The user can choose the activity type in the form of the Outlook calendar item only for an activity that contains the following Display in value:

Calendar and Activities

The customization package defines the default value. You can change this value.