1. Siebel CRM Desktop for Microsoft Outlook Administration Guide
  2. How Siebel CRM Desktop Maps the Priority Field

How Siebel CRM Desktop Maps the Priority Field

Siebel CRM data includes an ASAP priority value but Microsoft Outlook data does not. It is not possible to save the ASAP value during synchronization, so Siebel CRM Desktop does not include it in the mapping. If a Siebel task is marked 1-ASAP, then Siebel CRM Desktop creates a mapping error.

The Outlook activity includes another field to store the Priority value that Siebel CRM Desktop derives from the Siebel CRM data. Note the following behavior:

  • If the Outlook item is updated, and if the Priority of the Outlook item is High, then Siebel CRM Desktop validates the stored value.

  • If the value that is stored for the activity is ASAP, then Siebel CRM Desktop uses the ASAP value from the activity.

  • If the value that is stored for the activity is not ASAP, then Siebel CRM Desktop uses the value from the Outlook record.