How Siebel CRM Desktop Maps the Status Field of an Activity

The following describes how Siebel CRM Desktop maps the status of a Siebel CRM activity to the status of the Outlook To Do item when the user shares a To Do item.

Siebel Status	Outlook Status
Not Started	Not Started
In Progress	In Progress
Done	Completed
On Hold	Waiting on someone else
Canceled	Deferred

The following describes how Siebel CRM Desktop maps the Status field of a Siebel CRM activity when the value of the Display In field of a To Do activity contains the following value:

To Do and Activities

Siebel CRM Desktop does this work during synchronization.

Siebel Status	Outlook Status
Not Started/Acknowledged	Not Started
In Progress	In Progress
Done	Completed
On Hold	Waiting on someone else
Canceled/Declined	Deferred
Any other value	The logic described in the following table determines the value for the status.

The following describes how Siebel CRM Desktop uses the Percent Complete value in the Outlook To Do item to determine the value of the Status field.

Siebel Status	Value of Percent Complete for the Outlook To Do Item
Not Started	0
In Progress	Greater than zero and less than one hundred
Completed	100

Scenario for Mapping the Status Field of an Activity

This topic gives one example of how Siebel CRM Desktop maps the status field of an activity. The following sequence occurs:

1. A user creates a shared To Do item in Outlook that includes a status that is In Progress and a Percent Complete that is 0.

2. Siebel CRM Desktop creates an activity on the Siebel Server that includes a status of In Progress.

3. The user synchronizes with the Siebel Server.

4. On the Siebel Server, Siebel CRM Desktop changes the status to Requested.

5. The user synchronizes with the Siebel Server again.

6. In Outlook, Siebel CRM Desktop updates the activity status to Requested.

7. At this point, the Percent Complete field of the To Do item is 0. Siebel CRM Desktop updates the To Do item status to Not Started.