How Siebel CRM Desktop Maps Fields Between Siebel CRM Activities and Outlook Emails

The following describes how Siebel CRM Desktop maps fields between a Siebel CRM activity and the Outlook email.

Siebel CRM Field	Required	Outlook Field
Type	Yes	One of the following: If the user is the receiver, then Email - Inbound f the user is the sender, then Email - Outbound
Description	No	Email Subject
Display	Yes	Changes to Communication and Activities. This value is the default value.
Email Attachment Flag	No	Changes to Y. This value is the default value.
Email BCC Line	No	Email BCC Line
Email Body	No	Email Body
Email CC Line	No	Email CC Line
Email Sender Address	No	Siebel CRM Desktop maps part of the value in the From Line to the Email Address. For example, assume the From Address includes the following address: Jane Smith, or Jane Smith <[e-mail]> In this example, Siebel CRM Desktop resolves the Email Sender Address to the following address: [e-mail]
Email Sender Name	No	Siebel CRM Desktop maps part of the From Line to the Display Name. For example, using the example from the Email Sender Address, the Email Sender Name resolves to Jane Smith.
Email To Line	No	Email To Line.
Priority	No	Importance. Siebel CRM Desktop applies the following mapping: 1-ASAP in Siebel CRM data is ASAP in Outlook 2-High in Siebel CRM data is High in Outlook 3-Medium in Siebel CRM data is Normal in Outlook 4-Low in Siebel CRM data is Low in Outlook For more information, see How Siebel CRM Desktop Maps the Priority Field.
Account Id	No	The Primary account association that the user specifies when the user creates the activity.
Opportunity Id	No	The opportunity association that the user specifies when the user creates the activity.
Attachment	No	The original email that Siebel CRM Desktop saves as an attachment to the activity.