Localizing the Forms Files

To customize the behavior of the forms_xx.xml file that comes predefined with Siebel CRM Desktop, you can use a forms file that is specific to a language. For example, for JPN (Japanese), you use forms_12.ja_JP.xml.

To localize the forms files

1. In Windows Explorer, navigate to the directory that contains the forms_xx.xml file.

   For more information, see Files That the Customization Package Contains.

2. Right-click the forms_xx.xml file and then click Copy.

3. Rename this copy to indicate that it is specific to a language.

   For example, you can rename the file to forms_12.ja_JP.xml.

4. Use an XML editor to open the file you renamed in step 3, and then make any changes that are required to support the language.

   You can use this file to change the layout of the form, such as adding new fields. For example, in Japanese, you might use three different fields for the Account Name:

   • One field for kana that contains the pronunciation of the Account Name

   • One field for kanji that contains the native spelling of the Account Name

   • One field for the English representation of the Account Name

   If you make these changes, then make sure you also do the other configuration that the changes require, such as defining field mappings and modifying the form layout.

5. (Optional) Change text strings. Repeat step 2 and step 3 but create a copy of the package_res.xml file, rename it, and then edit the text strings.

   For example, you can rename the file to package_res.ja_JP.xml.