1. Siebel CRM Desktop for Microsoft Outlook Administration Guide
  2. Never Converting Contacts

Never Converting Contacts

This topic describes how to configure Siebel CRM Desktop so that it never converts contacts.

To never convert contacts

  1. Use a JavaScript editor to open the application_script.js file.

  2. Locate the following function:

    function fra_handler(fra)

  3. In the function you located in step 2, locate the following code:

    fra.add_builtin_step("convert_items");

  4. Comment the code you located in step 3. For example:

    //fra.add_builtin_step("convert_items");

    Removing this code configures Siebel CRM Desktop to not display the Convert Items option of the First Run Assistant and to not convert existing Outlook contacts to unshared business contacts.