1. Siebel CRM Desktop for Microsoft Outlook Administration Guide
  2. Always Converting Contacts

Always Converting Contacts

The First Run Assistant prompts the user to convert Outlook contacts to Siebel CRM contacts, by default. This topic describes how to configure Siebel CRM Desktop to convert Outlook contacts when the First Run Assistant runs but to not display this prompt.

To always convert contacts

  1. Use an XML editor to open the platform_configuration.xml file.

  2. Modify the code that you locate in Modifying the Default Button of the Confirm Outlook Contact Conversion Dialog Box to the following. You add the bolded code:

    <initialization_script>
<![CDATA[
application.settings.set("FRA:SuppressConvertItemsMsgBox ", 1);
]]>
</initialization_script>