Troubleshooting Oracle Migration Tool On Demand

This appendix contains problem solving and troubleshooting information for Oracle Migration Tool On Demand client. It contains the following topics:

Auditing and Log Files

All Web service operations in the customer test environment are audited. All successful operations as well as processing errors, such as Request Size exceeded, Invalid SOAP request, rate-limit error, and so on, are audited. You can find the audited records in the Web Services Utilization section in Oracle CRM On Demand (click Admin, and then Web Services Utilization).

You can view the Oracle Migration Tool On Demand client log files in the Installation directory\log directory, for example:

C:\Oracle Migration Tool On Demand\log

Any requests by the Oracle Migration Tool On Demand client are also captured in the Web Services Utilization section in Oracle CRM On Demand.

Troubleshooting

The following table describes possible error conditions and their remedies.

Table Error Messages and Conditions

Error Message or Condition	Cause	Remedy
<java:string xmlns:java=""java.io"">com.bea.xml.XmlRuntimeException: error: cvc-maxLength-valid.1.1: string length (77) is greater than maxLength facet (75) for string75 in namespace.	A field's display name exceeds the maximum length allowed.	Review the display names specified and make sure none of them exceed the maximum length allowed.
<?xml version = '1.0' encoding = 'UTF-8'?> <env:Fault xmlns:xsi=""http://www.w3.org/2001/XMLSchema-instance"" xmlns:env=""http://schemas.xmlsoap.org/soap/envelope/"" xmlns:ns2=""urn:/crmondemand/xml/pagelayout/pagelayoutrelatedinformation/query"" xmlns:xsd=""http://www.w3.org/2001/XMLSchema"" xmlns:ns1=""urn:/crmondemand/xml/pagelayout/pagelayoutrelatedinformation/data"" xmlns:ns0=""urn:crmondemand/ws/odesabs/pagelayout/pagelayoutrelatedinformation/""><faultcode xmlns="""">env:Server</faultcode><faultstring xmlns="""">Invalid input value 'Cust related info for Contract' for 'RelatedInformationLayoutName'(SBL-ODS-50854)</faultstring><faultactor xmlns=""""/></env:Fault>	The related information page layout was not migrated before the upsert was performed.	Migrate the related information page layout before performing the upsert.

Error Message or Condition

Cause

Remedy

<java:string xmlns:java=""java.io"">com.bea.xml.XmlRuntimeException: error: cvc-maxLength-valid.1.1: string length (77) is greater than maxLength facet (75) for string75 in namespace.

A field's display name exceeds the maximum length allowed.

Review the display names specified and make sure none of them exceed the maximum length allowed.

<?xml version = '1.0' encoding = 'UTF-8'?>

<env:Fault xmlns:xsi=""http://www.w3.org/2001/XMLSchema-instance"" xmlns:env=""http://schemas.xmlsoap.org/soap/envelope/"" xmlns:ns2=""urn:/crmondemand/xml/pagelayout/pagelayoutrelatedinformation/query"" xmlns:xsd=""http://www.w3.org/2001/XMLSchema"" xmlns:ns1=""urn:/crmondemand/xml/pagelayout/pagelayoutrelatedinformation/data"" xmlns:ns0=""urn:crmondemand/ws/odesabs/pagelayout/pagelayoutrelatedinformation/""><faultcode xmlns="""">env:Server</faultcode><faultstring xmlns="""">Invalid input value 'Cust related info for Contract' for 'RelatedInformationLayoutName'(SBL-ODS-50854)</faultstring><faultactor xmlns=""""/></env:Fault>

The related information page layout was not migrated before the upsert was performed.

Migrate the related information page layout before performing the upsert.