Obtain Support Information

You can manually generate a file by way of the Web GUI that contains troubleshooting information. You can save the file and send it to Oracle Customer Support.

1. Access Support Information: System, Support Information.
2. In the Confirm dialog, click Confirm.
   The system generates the file.
3. The browser asks you to do one of the following:
   • Open the file—Select the browser and click OK, select the tool and click OK. The GUI displays the file.
   • Save the file—Click OK. The GUI saves the file.
4. Click OK.
   The system downloads the file to the specified location.