Working with Mail/Call Codes (WMCC)

Purpose: Use the Mail/Call Code table to define codes that specify how often, and under what conditions, you will call or send mail to customers.

You can define mail and call codes for sold-to and ship-to customers. See Creating and Updating Customers for more information on working with different customer types.

Note: The system defaults the value in the Mail flag field (either Y or N) to the Mail code field when you create or change a sold-to customer. (The Mail flag setting itself defaults from the Default Mail Name (D10) system control value.) For this reason, you should define Y and N as valid mail codes in the Mail/Call Code table, so that the system will accept the default as a valid value in the Mail code field.

In this chapter:

Work with Mail/Call Code Screen

Create Mail/Call Code Screen

Work with Mail/Call Code Screen

How to display this screen: Enter WMCC in the Fast path or select Work with Mail/Call Codes from a menu.

Field

Description

Mail/call code

This code defines when, and under what circumstances, you should send mail to or call the customer. The system distinguishes mail codes from call codes by the value in the Type field.

Alphanumeric, 3 positions; optional.

Description

The description associated with the mail or call code.

Alphanumeric, 40 positions; display-only.

Type

Indicates whether this is a mail or call code.

Valid values are:

Call Code

Mail Code

Optional.

Screen Option

Procedure

Change a mail or call code

Select Change for a mail or call code you want to change to advance to the Change Mail/Call Code screen. You can change only the Description and the Type fields. See Create Mail/Call Code Screen for field descriptions.

Delete a mail or call code

Select Delete for a mail or call code.

Display a mail or call code

Select Display for a mail or call code to advance to the Display Mail/Call Code screen. You cannot change any information on this screen. See Create Mail/Call Code Screen for field descriptions.

Add a new mail or call code

Select Create. See Create Mail/Call Code Screen.

Create Mail/Call Code Screen

Purpose: Use this screen to create a new mail code or call code.

To create: Select Create at the Work with Mail/Call Code Screen.

Field

Name

Mail/call code

This code indicates when and under what circumstances to call or send mail to the customer. You cannot use the same code for both a mail code and a call code. The system distinguishes mail codes from call codes based on the value in the Type field.

Alphanumeric, 3 positions.

Create screen: required.

Change screen: display-only.

Description

The description associated with the mail or call code.

Alphanumeric, 40 positions; required.

Type

Indicates whether this is a mail code or a call code.

Valid values are:

Mail Code

Call Code

Required.

WMCC OMSCS 19.0 December 2019 OHC