Credit Card Credit Acknowledgment

Purpose: You can print a credit card credit acknowledgment to notify the customer that a credit has been applied to the credit card. The system might generate an email notification instead of a printed acknowledgement, depending on customer preference and your company setup; see When Does the System Generate an Email Notification?

How to print: Complete the Process Refunds Screen (MREF) with the Generate credit card credits field selected.

For more information: See the sample report in PDF format.

The system prints a "dummy" credit card credit acknowledgment before the first actual acknowledgment to help you align credit card credit forms in the printer.

With the exception of the Total Amount Returned, fields are unlabeled.

Contents:

• order number and ship-to number: The order number and ship-to number associated with the credit card credit.

• refund date: The date the refund was generated.

• item: The code identifying the items on the order that were returned or exchanged, resulting in the credit card credit. Only the base item is included even if the item has SKUs.

• item description: The description of the item. This is the description of the base item even if the item has SKUs.

• item refund amount: The amount refunded for the item. If you Use Alternate Currency Pricing (H89) and a conversion rate is defined in the Order Header Extended table, the system multiplies the local refund amount by the conversion rate and displays the refund amount in the alternate (foreign) currency. If a conversion rate is not defined in the Order Header Extended table, the credit card refund amount is in the local currency.

• Total Amount Returned: The total amount refunded for the credit card on the order, across all items. If you Use Alternate Currency Pricing (H89) and a conversion rate is defined in the Order Header Extended table, the system multiplies the local refund amount by the conversion rate and displays the refund amount in the alternate (foreign) currency. If a conversion rate is not defined in the Order Header Extended table, the credit card refund amount is in the local currency. The tax amount included in the refund amount is based on the tax rate that was effective when the item was shipped.

• sold-to name and address: The name and address of the sold-to customer on the order, including the name of the country.