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Use Computer Telephony Integration (F26)
Purpose: Use this screen to define whether the Customer Selection screen is available to any users and whether computer telephony integration (CTI) is supported.
Yes/no field: Select this field if you will use the Customer Selection Screen or computer telephony integration.
Note: If you have multiple companies set up, a selected setting for any company enables CTI for all the of the companies in your environment.
Customer Selection screen: The Customer Selection screen provides information about the customer's address and previous orders, and allows you to advance to a number of additional screens and options, including:
• entering a new order
• performing order or customer maintenance
• reviewing item availability
• working with catalog requests or customer notes
• reviewing daily promotions
• reviewing operator statistics
Note: Even if you do not use computer telephony integration, you might choose to use the screen because of the additional functionality the screen provides to order entry/customer service operators.
For more information: Contact your Order Management System support representative for information on CTI configuration.
Leave this field unselected if you are not using the Customer Selection screen or computer telephony integration.