Hold Reason for Failed E-Commerce Maintenance Transactions (H11)

Purpose: Use this screen to define the order hold reason code to use when a customer’s attempt to cancel an order on the web storefront fails.

Code field: Enter the hold reason code to assign to an order if a customer attempts to process a cancellation from the web storefront, and the request fails. For example, a cancel request might fail if any items on the order have pick slips printed.

Hold reason codes are defined in and validated against the Order Hold Reason table; see Establishing Order Hold Reason Codes (WOHR).

Note: If a cancel request fails because the order is in use, the order does not go on hold.

Leave this field blank if you do not want orders to go on hold due to a failed cancellation attempt from the web storefront.

For more information: See Working with Batch Order Maintenance Transactions (WBOM) for more information on processing cancellation requests from the web storefront.