Purpose: Use this screen to define the program to generate email return confirmations.
System name field: Enter the program name to use for generating return confirmations. The standard base program is RtnConf, which generates a notification email in HTML format. Unless you are using a unique return confirmation program or the outbound email API, described below, you need to have this system control value set to RtnConf in order to generate the return confirmation email.
Outbound email API: Order Management System generates a generic outbound XML message, rather than an actual email, for return notifications if the XML only flag for the return confirmation template is selected and this system control value is not blank. The includes additional information that is not included in the standard email notice. You might choose to generate the XML message so that you can use the additional information to produce a reformatted HTML email and include promotional information.
Company-level or entity-level email template? The system generates an email using the text from the return confirmation email template, set up through the menu option. If you have not set up a template, the system emails the standard return confirmation. You can also set up an email template at the entity level as an override; see for more information.
Determining when to email a return confirmation: The system control value determines whether to generate a return confirmation email or for all orders or only for e-commerce orders (received through the order API). See for an overview.
The system does not generate a return confirmation if the return disposition assigned to the return matches the return disposition code defined in the system control value and the Suppress refund field in the Order Payment Method table is set to Y.