Purpose: Use this screen to specify the program that generates a confirmation email when one or more items on an order is canceled, but at least one line on the order remains open or has been shipped.
System name field: Enter the name of the program to generate the confirmation email to a customer when the background jobs process an order cancellation. The base program is ORDLCANOTF.
Outbound email API: Order Management System generates a generic outbound XML message, rather than an actual email, for an order line cancellation confirmation if the XML only flag for the order line cancellation template is selected and this system control value is not blank. The includes additional information that is not included in the standard email notice. You might choose to generate the XML message so that you can use the additional information to produce a reformatted HTML email and include promotional information.
If the entire order is canceled: The system generates this email only if there at least one open or held line remaining on the order or if a shipment has already taken place. See the for information on generating a confirmation for cancellation of the entire order, or the last remaining open line(s) if there has not been a shipment.
Suppressing the cancellation confirmation: If the cancellation reason code used to cancel the order line matches the system control value, the system does not generate the confirmation email; or, if multiple cancel reason codes are used in a single order maintenance session, any order lines canceled using that cancel reason are omitted. See that system control value for more information.
Company-level or entity-level email template? The system generates an email using the text from the order line cancellation confirmation email template, set up through the menu option. You can also set up an email template at the entity level as an override; see for more information.