Purpose: The following information displays on the Customer Messages page.
• Customer Messages Page Title
For more information:
• Customer Messages for an overview of the Customer Messages page.
• Customer Messages Options for step-by-step instructions on the actions you can perform on the Customer Messages page.
• Order # (Order Number)
The Ship-To panel displays the details for a ship-to on the order, including the ship-to order’s name and address and the gift messages defined for the ship-to order.
Select the arrow next to a Ship-To panel to view or hide the order ship-to information.
• If there is more than one ship-to on the order, all Ship-To panels are collapsed by default.
• If there in only one ship-to on the order, the Ship-To panel is expanded by default.
The Ship-To panel displays the following fields:
• Ship-To Number (unlabeled field in the Ship-To title): This is the order ship to number.
• Customer Name (unlabeled field below the Ship-To Details title): In prefix, first name, middle initial, last name, and suffix format.
• If a Company Name is also defined, the company name displays below the ship-to customer name.
• If a Company Name is defined without a ship-to customer name, the company name displays in place of the ship-to customer name.
Note: If the ship-to address is a store, the Store Name displays in place of the customer name and company name.
• Customer Address (unlabeled fields below the Customer Name and Company Name): If the ship-to address is a store, the Store Address displays in place of the customer address.
• Phone Number (unlabeled field below the Customer Address): If more than one phone number is defined for the ship-to customer, the system uses the following hierarchy to determine which phone number to display:
• Day time phone number
• Mobile phone number
• Evening phone number
The phone number displays in the telephone number format defined for the country on the customer’s address.
Note: The Phone Number field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option.
• Email Address (unlabeled field below the Phone Number): This is the ship-to customer’s primary email address. This field does not display if the ship-to address is a store. This field displays only if an email address is defined for the customer.
Use the Gift Message fields to review the gift messages currently defined for the ship-to order. Gift messages are stored in the Order Message table with a Print flag of G.
Use the Pick Slip Message fields to review the pick slip messages currently defined for the ship-to order. Pick slip messages are stored in the Order Message table with a Print flag of P.
Use the Quote Form Message fields to review the quote form messages currently defined for the ship-to order. Quote form messages are stored in the Order Message table with a Print flag of Q.
Use the Refund Check Message fields to review the refund check messages currently defined for the ship-to order. Refund check messages are stored in the Order Message table with a Print flag of C.
________________________________
Copyright © 2020, Oracle and/or its affiliates. All rights reserved.
Legal Notices