Overview: Use the Customer Messages page to review, add, and update messages for each ship-to customer on the order. You can work with messages whose Print flag indicates they are:
• Gift messages
• Pick slip messages
• Quote form messages
• Refund check messages
Other order message types:
• Order messages that are flagged to print nowhere are displayed at the Order Messages page.
• Other order messages whose Print flags are set differently are not displayed in Contact Center.
How to display: Select the Customer Messages option on the Order Summary, Order Activity, Order Messages, Returns/Refunds, or Invoices page, or the Messages Window in Order Entry.
Note: You can add and edit customer messages, regardless of whether the order is locked.
For more information:
• Customer Messages Options for step-by-step instructions on the actions you can perform on the Customer Messages page.
• Fields on Customer Messages for a description of the fields on the Customer Messages page.
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