Purpose: The following information displays on the Order Line Details page.
• Order Line Details Page Title
For more information:
• Order Line Details for an overview of the Order Line Details page.
• Order Line Details Options for step-by-step instructions on the actions you can perform on the Order Line Details page.
The following fields display in the page title. For example: Order 12345 | Ship-To 3 | Line 1, where 12345 is the order number, 3 is the order ship to number, and 1 is the order line number.
• Order (Order Number)
• Ship-To (Ship-To Number)
• Line (Order Line Number)
The Item panel contains the following information:
• Item Description (unlabeled field below the page title)
• Item ID (unlabeled field to the right of the Item Description)
The Item Information panel displays additional details about the item on the order line.
• Main Set Item: This field displays only if the item is a set master item.
• Set: The item description and item ID of the associated set master item displays; for example: BATH SET (B123). This field displays only if the item is a set component item.
• Personalization (Special Handling): Select this field to open the Personalization Information window. This field displays only if personalization is defined for the item on the order line. In addition, the Personalization field displays only if it is selected for display in the Work with Contact Center (WWCC) menu option.
• Offer
• Source: The source code displays for an order line only if:
• The order entry operator entered a source code at the line level.
• The Use Source Code from Order Header When Creating Order Lines (D73) system control value is selected.
• The Load Source from Mailing History (D20) system control value is selected and the offer entered on the detail line is not associated with the source code on the order header, and the system found an associated source code in the customer's mail history.
In addition, the Source field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option.
• Date Entered (Entered Date): The entered time displays to the right of the entered date.
• Ship Via
The Item Availability panel displays additional reservation details about the item on the order line.
Note: Item availability fields do not display for a set master item.
• Warehouse: This field is blank if the system determined which warehouse to use. In addition, the Warehouse field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option.
• Next Backorder Date (Backorder Date)
The At A Glance panel displays links to other panels of the Order Line Details page. The At A Glance panel displays the following fields:
• Order Line Activity: Select the Order Line Activity link to advance to the Order Line Activity Table.
• Item Availability: Select the Item Availability link to advance to the Item Availability Table. Note: The Item Availability link does not display for a set master item.
• Gift Card Details: Select the Gift Card Details link to advance to the Gift Card Details Table.
• Order Line Messages: Select the Order Line Messages link to advance to the Order Line Messages Table.
• Item/SKU Comments: Select the Item/SKU Comments link to advance to the Item/SKU Comments Panel.
The Item Quantities panel displays the various quantity information for the item.
Note: All item quantity fields other than the Shipped field do not display for a set master item.
• Reserved (Reserved Quantity)
• Printed (Printed Quantity)
• Shipped (Shipped Quantity)
• Returned (Returned Quantity)
• Canceled (Canceled Quantity)
• Sold Out (Sold-Out Quantity)
• Confirmed (Confirmed Quantity)
The Item Pricing panel displays how the item was priced and any discounts and tax that were applied to the item.
• Unit Price:
• (Discounted) displays to the right of the price if the Display Order Line Discount Message (F01) system control value is selected and the price of the order line is less than the original price of the order line.
• For set items, the unit price displays for the set master item and not the component items.
The Order Line Totals panel displays the total price of the order line and other charges for the line.
• Extended Price: This field does not display for a set component item.
• Personalization (Personalization (Special Handling) Charge)
• Gift Wrap (Gift Wrap Charge): The Gift Wrap field displays only if it is selected for display in the Work with Contact Center (WWCC) menu option.
• Shipping
• Duty
• Tax. This total includes GST and PST, if any. This field does not include hidden tax.
• GST
• PST
The Order Line Activity table displays the type of activity performed against the item on the order line. Order line activity records initially display in descending activity date, ascending activity type sequence.
For each order line activity record, the system displays the following fields.
• Activity
• Date (Activity Date)
• Quantity (Activity Quantity)
• Reason (Activity Reason)
• User (Activity User): A user ID does not display if you sell out an item through Processing Auto Soldout Cancellations (MASO) rather than order entry or order maintenance.
The Item Availability table displays availability by warehouse for the item on the order line.
Note: The Item Availability table does not display for a set master item.
• Total Available: The quantity of the item available to sell across all warehouses.
The system displays item warehouse records in descending quantity available sequence. For each item warehouse record, the system displays the following fields.
Note: Warehouses whose Viewable in O/E field is unselected do not display in this table.
• Location: The location or Warehouse where the item is available.
• Available (Warehouse Available)
• Backordered (Warehouse Backordered)
• Open Purchase Orders (Warehouse Open Purchase Orders)
The Gift Card Details table displays the details for a gift card item that has been purchased on the order.
Gift cards initially display in ascending gift card number sequence. The system displays the following fields for each gift card purchased:
• Amount (Gift Card Amount)
• Issue Date (Gift Card Issue Date)
• Email Sent Date (Gift Card Notification Email)
• Activation Date (Gift Card Activation Date)
• Vendor Response (Gift Card Vendor Response)
The Order Line Messages table displays the messages defined for an order line.
Order line messages first display in descending message date sequence.
For each message, the system displays the following fields.
• Message (Order Line Message)
• Date (Order Line Message Date)
• Print Location (Order Line Message Print Location)
• User (Order Line Message User)
The Item/SKU Comments panel displays any comments for an item or SKU that have the Print Code is set to Window. Any comments entered at the SKU level display for a SKUed item; if there are no SKU-level comments, the item-level comments display.
Item/SKU comments first display in descending comment sequence.
• Comment (Item/SKU Comment)
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