Purpose: You can use the Return Ship-To page to return all unreturned items on the order.
For more information:
• Return Ship To for an overview of the Return Ship To page, including the conditions when you can process a return and the updates made.
• Fields on Return Ship-To for a description of the fields on the Return Ship-To page.
To return an order ship-to:
1. Select Return for an order ship-to at the Ship-To Details Panel Title of the Order Summary page. See Return Ship To for information on when the Return option is available.
2. Enter the Quantity to Return. You cannot return more than the Unreturned Quantity displayed in the upper portion of the page.
Note: Unlike order maintenance in Classic View of Order Management System, the Return Order Line page enables you to return multiple units of a ship-alone item in a single return transaction.
3. Select a Return Reason.
4. The Return Disposition defined in the Default Disposition Code (C18) SCV defaults.The return disposition controls whether to return the item to inventory and, if so, it can also define the warehouse and warehouse location where the item is returned. Optionally, you can change the return disposition to another return disposition that you have authority to. See Return Disposition User Authority background. Also, see Return Disposition Scenarios for a discussion.
5. Depending on the selected Return Disposition, the Warehouse may default. If the return disposition indicates to update inventory, the Warehouse is required.
6. Depending on the selected Return Disposition, the Warehouse Location may default, or you may need to select it.
Note: You may need to select Return to have the warehouse and location update based on the selected return disposition.
Windows displaying warning messages: You might see one or more windows asking if you would like to create a primary location for the item, or indicating that a primary location does not already exist. The Allow Multiple Primary Item Locations (D12) SCV controls whether you can create more than one primary location, or whether to simply display a warning message; the Display “No Primary Location Message in Returns (G46) SCV controls whether to display a warning message if there is no primary location defined for the item.
Displayed when? These messages might be displayed if there is not already a record of the returned item in the warehouse location that defaults to this page, but a primary location for the item already exists; You might also see the message about multiple primary locations when processing the return of an item that has no warehouse location records, such as a Drop Ship item.
7. Optionally, select one or more of the following:
• Refund Shipping: If you select Refund Shipping and a freight override was applied to the order, the Current Shipping Amount indicates the remaining unrefunded shipping charges on the order. For example, you can apply a freight override at the Work with Order Ship To Properties screen in the Classic View of Order Management System. You cannot refund more than this amount for shipping. You can then enter the Shipping Refund Amount. This amount cannot exceed the Current Shipping Amount.
Note: If you return an additional item in the current session, the Current Shipping Amount displayed reflects the amount you specified to refund when returning the previous item. For example, if the total Current Shipping Amount was $50.00 when you returned the first item, and you specified a Shipping Refund Amount of $10.00, the Current Shipping Amount displayed for the second item is $40.00.
8. Select Return to submit the return.
Add payment method? When you process a return for a retail pickup or delivery order and select the Unlock Order option, a message indicates that the only payment method on the order has been deactivated. You cannot unlock the order until you select the Add Payment option and add a new payment method. See Add Payment for more information.
________________________________
Copyright © 2020, Oracle and/or its affiliates. All rights reserved.
Legal Notices