Purpose: The fields below are on the Held Order Summary page.
For more information: For more information on Held Order Summary, see:
• Held Order Summary for an overview of the Held Order Summary page.
• Held Order Summary Options for step-by-step instructions on the actions you can perform on the Held Order Summary page.
About the Y (Vertical) Axis
The Y axis displays two scales to illustrate the total number and open merchandise value of held orders:
• Orders: Illustrates the scale of number of orders by hold reason.
• Order Value in Currency (for example, USD): Illustrates the total value of the orders by hold reason, using the Local Currency Code (A55).
The two scales are proportional to the largest number of orders or value displayed. For example:
• If the hold reason with the largest number of orders includes 83 orders, the Orders scale goes from 0 to 100 by tens.
• If the hold reason with the highest merchandise value has a total value of 14,000, the Order Value in Currency scale goes from 0 to 15K by three thousands.
Hold Reasons Displayed in Graph View
For each hold reason:
• The hold reasons are listed in alphabetical order based on the Hold Reason descriptions, and the descriptions are displayed vertically if there is not enough space to display them horizontally; in this case, the descriptions may be truncated.
• Bar indicating total number of orders: The height of the bar displayed for the hold reason is proportional based on the number of orders currently held for that reason.
• Line indicating the total current merchandise value of held orders with the hold reason: The height of the line displayed for the hold reason is proportional based on the merchandise value of the orders held with that reason.
Hold reasons not displayed: The following types of hold reasons are not displayed:
• Ship-to hold reasons, such as ship-to fraud. These orders are included under the ship-to only hold reason.
• Pay type holds applied by the system, including the waiting credit-card authorization hold (CW hold).
Position your cursor over the bar for the hold reason to display:
• The Hold Reason description.
• The total open merchandise balance for orders that are assigned that hold reason. Includes all ship-tos on all orders assigned the hold reason. The decimals of the total value are rounded if the total is 3 positions or more. For example, if the value is:
• 12.34: The value of 10.00 is displayed.
• 123.45: A value of 123.5 is displayed.
• 1234.56: A value of 1,235 is displayed.
• 12,345.67: A value of 12,346 is displayed.
• The total number of orders assigned that hold reason. Orders with multiple ship-tos increase the total by 1, not by the number of ship-tos. User-assigned holds, identified by (User Hold), are listed separately from system-assigned hold if the hold has been applied both by the system and by a user.
If multiple hold reasons applied to an order: An order can have multiple hold reasons applied, and in this case it is included in the total order count and merchandise value for each hold reason. For example, an order is on a time hold, and a user hold has also been applied. The order is included in the totals for both hold reasons.
The page displays up to 10 hold reasons at a time in table view. The hold reasons are listed in alphabetical order based on the Hold Reason description:
• Hold Description (Hold Reason description:). The hold reason code is displayed if there is no description.
User holds: User-assigned holds are indicated by (User Hold) following the description. If the same hold reason has been assigned by the system and also as a user hold, it is listed twice: once with just the hold description, and once with the description indicated by (User Hold).
Hold reasons not displayed: The following types of hold reasons are not displayed:
• Ship-to hold reasons, such as ship-to fraud. These orders are included under the ship-to only hold reason.
• Pay type holds applied by the system, including the waiting credit-card authorization hold (CW hold).
• Hold Reason (Hold Reason code).
• Orders: The total number of orders assigned that hold reason. User-assigned holds, identified by (User Hold), are listed separately from system-assigned holds with the same hold reason code. Orders with multiple ship-tos increase the total by 1, not by the number of ship-tos.
If multiple hold reasons applied to an order: An order can have multiple hold reasons applied, and in this case it is included in the total order count and merchandise value for each hold reason. For example, an order is on time hold, and a user hold has also been applied. The order is included in the totals for both hold reasons.
• Value: The total open merchandise balance for orders that are assigned that hold reason. Includes merchandise for all ship-tos on all orders assigned the hold reason.
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