Unlock Order

Overview: Use the Unlock Order page to unlock a stranded order so that you can work with it.

Why are orders locked? Order Management System locks an when a user or process is working with the order, so that another user or process cannot update the order at the same time.

What does the lock consist of? When a user is entering an order or selects an order for maintenance, or when a function is updating an order, Order Management System locks the order by entering the user’s login ID or the function name in the User field in the Order Header table.

How does an order become stranded? Typically, an order becomes stranded when a user is working with it and the session ends unexpectedly, such as when the workstation shuts down. In this situation, the system does not have an opportunity to clear the user ID from the order record. Similarly, an order can become stranded if a process that is currently updating the record ends abnormally.

How can you tell when an order is locked? You can tell that an order is locked if the message Order Locked for Editing (USERNAME). This message indicates the name of the user or process locking the order, based on the current entry in the User field in the Order Header table.

You cannot use this option to unlock an order when it is locked by billing or pick slip generation (PICKGEN). Also, you cannot unlock an order in suspended status.

How to display: Select Unlock Order from a menu.

Required authority: To advance to this page, you need ALLOW or DISPLAY authority to the MULO menu option. See Setting Up Menu Options (WOPT) in the Classic View online help for background.

For more information:

•         Unlock Order Options for step-by-step instructions to unlock an order at the Unlock Order page.

•         Fields on Unlock Order for a description of the fields on the Unlock Order page.

 

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