Purpose: You can perform the following actions on the Unlock Order page.
Determine if an order is locked: Enter the Order Number that you would like to unlock and select the Search option.
If the order number is valid, the page:
• Displays an error message above the Order Number if the order is not currently locked.
• Regardless of whether the order is locked, displays information about the selected order below the Order Number. See the Results Fields at the Fields on Unlock Order for details.
Otherwise, if the order number is not valid, the page displays an error.
Unlock the order: If the order is currently locked, the Unlock Order option is available below the results fields.
• Select the Unlock Order option.
• The Confirm Unlock window opens, confirming the order number that will be unlocked. Select Ok to unlock the order.
For more information:
• Unlock Order for an overview of the Unlock Order page.
• Fields on Unlock Order for a description of the fields on the Unlock Order page.
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