Fields on Broker Details

Purpose: The following information displays on the Broker Details window.

•         Item Description (unlabeled field below the Broker Details title)

•         Item ID (unlabeled field to the right of the Item Description)

•         SKU Description (unlabeled field below the Item Description and Item ID)

•         Delivery Type (Broker Delivery Type): This field is blank if the delivery type is Brokered Backorder. The Delivery Type field displays only if it is selected for display in the Work with Contact Center (WWCC) menu option.

•         Originating Location

•         Pickup Location: This field is blank if the order is shipped to the customer.

•         Request ID: This field is blank for requests whose status is canceled, closed, rejected, ready, or waiting.

•         Last Inquiry

Activity Table

The Activity table tracks the status of the brokered item. For each activity, the table displays the date and time of the activity, the status of the activity, the associated fulfilling location, and the quantity associated with the activity.

The system adds an activity to this table only when the status, fulfilling location, or quantity changes.

Multiple locations?

•         If you use the split order and split line options and the Order Broker cannot find a single location to fulfill a brokered backorder line, it might split the across multiple fulfilling locations; splitting can occur either when the Order Broker initially receives the order, or if the first assigned location rejects the line and the Order Broker “reshops” it. The Use Split Order (L56) system control value controls this option in Order Management System, while the Allow Split Order and Allow Split Line settings at Order Broker’s Preferences screen control these options in Order Broker. In this situation, there is a single request ID assigned by Order Broker.

•         If the Create Separate Picks for Ship for Pickup Orders (L89) system control value is selected and a line on a ship-for-pickup order splits across multiple warehouses for shipment, Order Management System creates a separate SubmitOrder request to Order Broker for each warehouse. In this situation, each SubmitOrder request creates a separate request ID assigned by Order Broker.

Note:             It is not possible to have a split line on other types of Order Broker orders.

Brokered activities display in descending activity date and time sequence.

•         Date (Order Broker Date)

•         Status (Order Broker Status)

•         Fulfilling Location

•         Quantity (Fulfilling Location Quantity)

For more information:

•         Broker Details for an overview of the Broker Details window.

•         Broker Details Options for step-by-step instructions on the actions you can perform on the Broker Details window.

 

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