Return Order Line

Purpose: Use the Return Order Line page to return or exchange a full or partial shipped quantity of an order line on an order.

How to display: Select the Return option for an order line on the Order Lines Panel of the Order Summary page.

Requirements to return an order line:

•         There has been at least one shipment on the order line and an unreturned quantity.

•         The order is not currently locked by another user or session, or by the system.

•         You have authority to the Enter/Maintain Orders (OEOM) menu option and Order Maintenance Access (A22) secured feature,

•         You have authority to the Enter Return Authorization (A28), Receive Return Authorization (A29), and Credit Return Authorization (A34) secured features.

•         You have authority to the Maintain Order with Printed Quantity (J05) secured feature if there is a printed quantity on any order line.

•         For a brokered backorder, you have authority to the Maintain Brokered Fulfillment Orders (B20) secured feature if the order is from Order Broker.

•         If the Payment at POS for Ship for Pickup (L60) SCV is selected, the order is not a ship-for-pickup order, based on the Broker Delivery Type.

•         If the Suppress Returns for Retail Pickup/Delivery (L88) SCV is selected, the order is not a retail pickup or delivery order, based on the Broker Delivery Type. This exclusion applies regardless of whether the order originated in Order Management System or in an external system, such as Xstore.

•         The order is not a store pickup order.

Any time you select to update the information on an order, the system locks the order so that it cannot be maintained by another user while you are making updates; see Display of a Locked Order.

Return or exchange updates: When you process the return or exchange, updates include:

•         An inventory transaction is processed if you use a return disposition value set to update inventory.

•         When inventory is updated, an item location record is created if it did not already exist.

•         An Order Line Activity record is created for the return or exchange.

•         The Returned Quantity for the order line is updated.

•         A refund is created based on the value of the returned quantity and any freight, tax, or charges. See Returns/Refunds.

For more information:

•         Return Order Line Options for step-by-step instructions on the actions you can perform on the Return Order Line page.

•         Fields on Return Order Line for a description of the fields on the Return Order Line page.

 

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