Purpose: The fields on the Return Order Line page are listed below.
Note: The Order (Order Number) is indicated in parentheses after the page title.
• RA Number (Return Authorization Number). System-assigned.
• Return Reason. Required.
• Return Disposition. Defaults from the Default Disposition Code (C18) SCV. See Return Disposition Scenarios for background on the field requirements at the Return Order Line page based on the selected return disposition. Required.
• Warehouse. The warehouse where the returned item will be received. This value is used only if the disposition code affects inventory. If there is only a single existing Item Warehouse record for the item, you cannot select a different warehouse. Also, if a warehouse is defined for the return disposition code, this warehouse defaults. May be required based on the return disposition.
• Warehouse Location. The physical location within the warehouse where the returned item will be received. This value is used only if the disposition code affects inventory. If there is only a single existing Item Location record for the item, you cannot select a different location; however, if the return disposition defines a default return location and warehouse, such as returns location in a virtual returns warehouse, this warehouse and location default. May be required based on the return disposition.
• Refund Shipping. Optional.
• Current Shipping Amount. The remaining unrefunded shipping charges on the order. Displayed only if you select Refund Shipping and a freight override was applied to the order. For example, you can apply a freight override at the Work with Order Ship To Properties screen in the Classic View of Order Management System. You cannot refund more than this amount for shipping.
• Shipping Refund Amount. Optionally, enter the shipping amount to refund for the return. You can enter a shipping refund amount only if you select Refund Shipping and a freight override was applied to the order. This amount cannot exceed the Current Shipping Amount.
• Refund Additional Charges. Optional.
• Refund Personalization. Optional.
• Refund Duty Charges. Optional.
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