Fields on Returns/Refunds

Purpose: When you first advance to the Returns/Refunds page, return and refund activity displays in chronological order, with the most recent activity at the top of the page.

An activity status icon displays to the left of each transaction, indicating the transaction’s current status.

•         Open: A star icon displays if the transaction is open.

•         Held: An exclamation mark icon displays if the transaction is held.

•         Processed: A check mark icon displays if the transaction is completed.

•         Canceled: A circle with a line through it displays if the transaction is canceled.

•         Written Off: A closed book icon displays if the transaction is in a written off status.

The following information displays on the Returns/Refunds page.

•         Returns/Refunds Page Title

•         Refund Activity

•         Overpayment Activity

•         Balance Due Activity

•         Exchange Activity

•         Return Activity

For more information:

•         Returns/Refunds for an overview of the Returns/Refunds page.

•         Returns/Refunds Options for step-by-step instructions on the actions you can perform on the Returns/Refunds page.

Returns/Refunds Page Title

•         Order (Order Number)

Refund Activity

The following fields display for a refund associated with the order.

•         Refund Date (unlabeled field in the Refund title)

•         Return Authorization Number: This field is populated only if a return authorization caused the refund.

•         Status (Refund Status)

•         Invoice Number

•         On Manual Hold (Refund On Hold)

•         Hold Until (Refund Hold Until Date)

•         Total Refund Amount

•         Net Exchange Billing

•         Original Payment Method:

•         If the original payment method is credit card, the system displays the last four digits of the credit card.

•         If the original payment method is gift card, the system displays the last four digits of the gift card.

•         If the original payment method is check, the system displays the last four digits of the check number.

•         Refund Type

Overpayment Activity

The following fields display for an overpayment associated with the order.

•         Overpayment Date (Refund Date; unlabeled field in the Overpayment title)

•         Return Authorization Number: remove this field for overpayment since an RA is not created.

•         Status (Refund Status)

•         Invoice Number: This is the credit invoice generated for the refund.

•         On Manual Hold (Refund On Hold)

•         Hold Until (Refund Hold Until Date)

•         Total Refund Amount

•         Net Exchange Billing

•         Original Payment Method:

•         If the original payment method is credit card, the system displays the last four digits of the credit card.

•         If the original payment method is gift card, the system displays the last four digits of the gift card.

•         If the original payment method is check, the system displays the last four digits of the check number.

•         Refund Type

Balance Due Activity

The following fields display for a balance due associated with the order.

•         Balance Due Date (Refund Date; unlabeled field in the Balance Due title)

•         Return Authorization Number

•         Status (Refund Status)

•         On Manual Hold (Refund On Hold)

•         Hold Until (Refund Hold Until Date)

•         Total Refund Amount

•         Net Exchange Billing

•         Original Payment Method:

•         If the original payment method is credit card, the system displays the last four digits of the credit card.

•         If the original payment method is gift card, the system displays the last four digits of the gift card.

•         If the original payment method is check, the system displays the last four digits of the check number.

•         Refund Type

•         Check Number

Exchange Activity

The following fields display for an exchange associated with the order.

•         Exchange Date (unlabeled field in the Exchange title)

•         Return Authorization Number

•         Status (Exchange Status)

•         Return Disposition (unlabeled field below Status)

•         Date Credited (Credited Date)

•         Date Received (Received Date)

•         Item Description and Item ID: For each return authorization line, the system displays the following fields:

•         SKU Description: This field displays only if the item contains SKU’s.

•         Return/Exchange Reason

•         Quantity to Return (Return Quantity)

•         Quantity Received (Received Quantity)

•         Quantity Credited (Credited Quantity)

•         Replacement Item 

•         Net Exchange Billing

•         Replacement Quantity

Return Activity

The following fields display for a return associated with the order.

•         Return Date (unlabeled field in the Return title)

•         Return Authorization Number

•         Status (Return Status)

•         Return Disposition (unlabeled field below the Return Status)

•         Date Credited (Credited Date)

•         Date Received (Received Date)

•         Item Description and Item ID: For each return authorization line, the system displays the following fields:

•         SKU Description: This field displays only if the item contains SKU’s.

•         Return/Exchange Reason

•         Quantity To Return (Return Quantity)

•         Quantity Received (Received Quantity)

•         Quantity Credited (Credited Quantity)

 

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