Purpose: You can perform the following actions on the Returns/Refunds page.
• Review and Enter Order Messages
• Review and Enter Customer Messages
• Review Invoices for the Order
• Review Recently Viewed Invoice Details
• Review Recently Viewed Order Line Details
For more information:
• Returns/Refunds for an overview of the Returns/Refunds page.
• Fields on Returns/Refunds for a description of the fields on the Returns/Refunds page.
In the page title banner, select the Add Order Message option or press CTRL + ALT + m to advance to the Add Message window.
In the page title banner, select the New Search option to advance to the Order Search (Search for Orders or Customers) page. The system clears all of the fields on this page so that you can enter new search criteria and perform a new search.
In the left-hand navigation pane, select the Order Summary option to advance to the Order Summary page for the current order.
In the left-hand navigation pane, select the Order Activity option to advance to the Order Activity page for the current order.
Review and Enter Order Messages
In the left-hand navigation pane, select the Order Messages option to advance to the Order Messages page.
Review and Enter Customer Messages
In the left-hand navigation pane, select the Customer Messages option to advance to the Customer Messages page.
In the left-hand navigation pane, select the Invoices option to advance to the Invoices page.
Review Recently Viewed Invoice Details
Once you advance to the Invoices page for an order, the link to the Invoices page displays in the left-hand navigation pane for the order under the title Recently Viewed Invoices as Invoice #, where # is the invoice number. Select the Invoice # option for the invoice you wish to review to advance to the Invoice Detail page.
The Recently Viewed Invoices title displays up to the last ten recently viewed invoices in reverse chronological order, with the most recently viewed invoice at the top of the list.
Review Recently Viewed Order Line Details
Once you advance to the Order Line Details page for an order line on an order, the link to the Order Line Details page displays in the left-hand navigation pane for the order under the title Recently Viewed Order Lines as Ship-To # | Line #, where Ship-To # is the order ship-to associated with the order line and Line # is the order line number. Select the Ship-To # | Line # option for the order line you wish to review to advance to the Order Line Details page.
The Recently Viewed Order Lines title displays up to the last ten recently viewed order lines in reverse chronological order, with the most recently viewed order line at the top of the list.
In the page title banner, select the Unlock Order icon or press CTRL + ALT + u to process any remaining order updates and unlock the order so that it available for maintenance by another user.
Note: This option displays only if you have locked the order in the current session; it does not display if another user has locked the order.
For more information: See Maintaining an Order for more information about locking and unlocking an order.
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