Overview: Use the Order Messages page to review the messages defined for an order whose Print flag is set to print nowhere.
These order messages apply to the current order only, across all order ship-tos, and not any other order for the customer. In addition, these order messages apply to the order and not to a specific item on the order.
Other order message types: Order messages whose Print flags are set to Gift, Picks, Quote, or Refund Check are displayed at the Customer Messages page. Any other order messages are not displayed in Contact Center.
How to display: Select the Order Messages option on the Order Summary, Order Activity, Customer Messages, Returns/Refunds, or Invoices page.
Note: You can add and edit order messages, regardless of whether the order is locked.
For more information:
• Order Messages Options for step-by-step instructions on the actions you can perform on the Order Messages page.
• Fields on Order Messages for a description of the fields on the Order Messages page.
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