orderMessagesOptions

3. Update the order message text as needed. The message can be up to 60 positions in length. Note: Clearing the text from a message line updates the message line to a blank line; you must use the Delete icon to remove a message.

4. Select the Save (check mark) icon to save your changes. The system displays a message indicating the message has been updated and changes the message line from an enterable field to a display-only field. The system displays the date and time when the message was updated and the user ID of the user that updated the message.

Note: In order to update an order message, you must have authority to the Modify Existing Messages (A30) secured feature.

Delete an Order Message

Select the Delete icon next to an order message to delete it. The system displays a message indicating the order message has been removed and removes the order message from the screen.

Note: In order to delete an order message, you must have authority to the Modify Existing Messages (A30) secured feature.

Perform a New Search

In the page title banner, select the New Search option to advance to the Order Search (Search for Orders or Customers) page. The system clears all of the fields on this page so that you can enter new search criteria and perform a new search.

Review Order Summary

In the left-hand navigation pane, select the Order Summary option to advance to the Order Summary page for the current order.

Review Order Activity

In the left-hand navigation pane, select the Order Activity option to advance to the Order Activity page for the current order.

Review and Enter Customer Messages

In the left-hand navigation pane, select the Customer Messages option to advance to the Customer Messages page.

Review Refunds and Returns for the Order

In the left-hand navigation pane, select the Returns/Refunds option to advance to Returns/Refunds page.

Review Invoices for the Order

In the left-hand navigation pane, select the Invoices option to advance to the Invoices page.

Review Recently Viewed Invoice Details

Once you advance to the Invoices page for an order, the link to the Invoices page displays in the left-hand navigation pane for the order under the title Recently Viewed Invoices as Invoice #, where # is the invoice number. Select the Invoice # option for the invoice you wish to review to advance to the Invoice Detail page.

The Recently Viewed Invoices title displays up to the last ten recently viewed invoices in reverse chronological order, with the most recently viewed invoice at the top of the list.

Review Recently Viewed Order Line Details

Once you advance to the Order Line Details page for an order line on an order, the link to the Order Line Details page displays in the left-hand navigation pane for the order under the title Recently Viewed Order Lines as Ship-To # | Line #, where Ship-To # is the order ship-to associated with the order line and Line # is the order line number. Select the Ship-To # | Line # option for the order line you wish to review to advance to the Order Line Details page.

The Recently Viewed Order Lines title displays up to the last ten recently viewed order lines in reverse chronological order, with the most recently viewed order line at the top of the list.

Unlock the Order

In the page title banner, select Unlock Order or press CTRL + ALT + u to process any remaining order updates and unlock the order so that it available for maintenance by another user.

Note: This option displays only if you have locked the order in the current session; it does not display if another user has locked the order.

For more information: See Maintaining an Order for more information about locking and unlocking an order.

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