Customer Messages

Overview: Use the Customer Messages page to review, add, and update messages for each ship-to customer on the order. You can work with messages whose Print flag indicates they are:

•         Gift messages

•         Pick slip messages

•         Quote form messages

•         Refund check messages

Other order message types:

•         Order messages that are flagged to print nowhere are displayed at the Order Messages page.

•         Other order messages whose Print flags are set differently are not displayed in Contact Center.

How to display: Select the Customer Messages option on the Order Summary, Order Activity, Order Messages, Returns/Refunds, or Invoices page, or the Messages Window in Order Entry.

Note:             You can add and edit customer messages, regardless of whether the order is locked.

For more information:

•         Customer Messages Options for step-by-step instructions on the actions you can perform on the Customer Messages page.

•         Fields on Customer Messages for a description of the fields on the Customer Messages page.

 

________________________________