Order Activity

Purpose: Use the Order Activity page to review any type of activity that occurred since the order was entered, including order activity received through the Generic Order Transaction History API. The system logs all order activity automatically for inquiry purposes, including when the order was:

•         Authorized or declined

•         Canceled

•         Held

•         Maintained

•         Released

•         Logged as a sale (when the invoice was generated)

•         Shipped

•         Sold out

The system can record up to 999 transactions for each order. This information remains on the system for inquiry purposes until the order is purged.

How to display: Select the Order Activity option on the Order Summary, Order Messages, Customer Messages, Returns/Refunds, or Invoices page.

For more information:

•         Order Activity Options for step-by-step instructions on the actions you can perform on the Order Activity page.

•         Fields on Order Activity for a description of the fields on the Order Activity page.

 

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