Narvar Order Export Errors

Purpose: Use the Narvar Order Export Errors page to review Narvar order requests that have failed and, optionally, resend one or more requests.

These errors are stored in the INT_NARVAR_EXPORT_ERROR table.

About the Narvar integration: The Narvar integration enables you to use Narvar to generate shipment and delivery update emails.

For more information: For background on the Narvar integration, see the Narvar Integration help topic in Classic View.

How to display: Select Narvar Order Export Errors from a menu:

Note:             ALLOW or DISPLAY authority to the NOEE menu option is required for access to this page.

For more information:

•         Narvar Order Export Errors Options for instructions on filtering the data displayed on the Narvar Order Export Errors page.

•         Fields on Narvar Order Export Errors for a description of the fields on the Narvar Order Export Errors page.

Narvar Troubleshooting Information

Logging: Narvar log file: Based on the settings of the NARVAR_LOG_LEVEL property, activity related to the Narvar integration is written to this log file.

Narvar error summary:

Issue

Narvar.log Entry

Order Transaction History Message

Response Type

Error at Narvar Order Export Errors Page

Narvar Outbound Service URL (M58) is blank

Shipment Tracking URL or credentials cannot be found

Failure sending order to Narvar

0

oms.app.exception

Application Failure

The order message is not generated because the Narvar Non-Deliverable Email Address for Shipment Confirmations (M59) is blank, and the order is not eligible to have the email actually sent to the customer (see that system control value for more information)

Missing Narvar Non-Deliverable Email Address

Failure sending order to Narvar

0

oms.app.exception

Application Failure: Missing Narvar Non-Deliverable Email Address

The user ID and password specified for Narvar Service are not valid. See the Work with Outbound Web Service Authentication Screen in the Classic View online help for more information.

Bad Credentials, Please provide valid acck and auth token.

Failure sending order to Narvar

401

unauthorized.action

Bad Credentials, Please provide valid acck and auth token.

The Narvar Outbound Service URL (M58) is invalid

Shipment tracking order response code 405  and message {"status":"ERROR","messages":[{"level":"ERROR","code":"method.not_allowed","message":"Request method POST not supported"}]}

Failure sending order to Narvar

405

method.not.allowed

Request method POST not supported

The shipment date specified was not formatted correctly.

message.invalid. order.shipments. date

Invalid ship date. Please enter UTC format ’yyyy-MM-dd’T’HH:mm"SSS.zzz’ for ship date

Failure sending order to Narvar

422

message.invalid.order. shipments.date

Invalid ship date. Please enter UTC format ’yyyy-MM-dd’T’HH:mm"SSS.zzz’ for ship date

 

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