.
The Take Action window is displayed.This section explains how to take actions on a selected case or cases.
NOTE:
To take actions on multiple cases simultaneously, use the Case Search and List page to select the cases and take necessary actions. To take action on a single case, select the case from the Case Search and List page or navigate to the Case Details page of the case and perform the required actions.
The Take Action window has several options that you can take on a selected case. The options that you see in this window are based on the case type, case status, and the user role for the selected case or cases.
This section explains how to take resolution action on the selected case or cases. Supervisor approval provides a dual control or approval process that requires an authorized user (for example, a Supervisor) to approve actions of other users, prior to those actions taking full effect on the case (for example, closing the case). This process also enables users of specified roles to acknowledge approved or rejected changes proposed and to annotate an acknowledgment with comments.
To take action on one or multiple cases, follow these steps:
1. Navigate to the Case Search and List page. Select one or more cases you want to take action on.
NOTE:
· In order to take action on multiple cases, all cases must be in the same status.
· If one or more cases you have selected are currently locked by another user, you can apply the actions to all unlocked cases.
2. Click Take Action .
The Take Action window is displayed.
3. Or, if you
are taking action on a single case, you can also click Take
Action on the Case
Details page. The Take Action window
is displayed.
NOTE:
If you click on Take Action for new Cases, you will receive a popup message and can do the following actions in the popup screen:
Click Yes: The case will be assigned to you, and you can release or block the case on the Take Action page.
Click No: The Case will not be assigned to you, and you can only set the case assignee on the Take Action page.
You can assign a case to reassign ownership of a case to a different user in multiple ways.
· From the Case Search and List page
· From the Case Details page and the Case Information section of the Case Details page
· From the Set Case Assignee drop-down list in the Take Action window
If the initial analysis of the case reveals an issue that should be reviewed by another user, reassign the case to the most appropriate user.
To assign a case or cases from the Case Search and List page, follow these steps:
1. In the Case Search and List page, hover over a Case ID or select one or more cases.
2. Click Assign 
to view the Assign
options.
§ Click Assign to me to assign the case or cases to yourself. The confirmation message displays: Assignee Successfully Updated
§ Click Assign To assign the case to another user. The Assign To window opens.
a. Select the user you want to assign the case or cases to from the Assign selected cases drop-down list.
b. Click Apply. The confirmation message displays: Assignee Successfully Updated.
To assign a case or cases from the Case Information section of the Case Details page, follow these steps:
1. In the Case Search and List page, click a Case ID. The case opens in a new tab.
2. Click Assign to me in the Case Information to assign the case to yourself.
3. To assign
the case to another user, click the Case Details icon 
.
The Case Detail window displays.
4. Select the user you want to assign the case to from the Assignee drop-down list.
5. Click Save. The case is updated with the new assignee.
To assign a case or cases from the Take Action page, follow these steps:
1. Navigate to the Case Search and List page. Select one or more cases you want to take action on.
2. Click Take Action .
The Take Action window is displayed.
Or, if you are taking action on a single case, you can
also click Take Action
on the Case Details page. The Take
Action window is displayed.
3. Select the user you want to assign the case to from the Set Case Assignee drop-down list.
4. Click Save. A confirmation message displays: Case Actions Taken Successfully.
The case is updated with the new assignee.
To set a due date, follow these steps:
1. On the Take Action window, select a due date using the calendar in Set Due Date. Use the clock to set the time.
2. Click Save. The new due date is set for the case.
§ Due Date must be set to a current or future date.
§ It is mandatory to enter comments when you are clearing or setting a due date.
§ The Due Date will display in the time zone you set in Preferences.
If a case’s initial analysis reveals an issue that should be reviewed by another user, you can reassign the case to the most appropriate user and submit the case for review.
To submit a case for review, follow these steps:
1. Select a case
in Investigation status and click Take Action ,The
Take Action window displays.
2. Set a new Due Date, if desired, by either using the calendar or entering the new due date in the text box.
3. Select a Case Assignee using the Set Case Assignee drop-down list. You cannot assign a case to yourself for review.
4. Under the Resolution option, select Submit for Review.
5. Select the reason this case requires review from the Reason drop-down list. This field is mandatory.
6. Enter your comments in the Comments field. This field is mandatory.
7. Click Save. The case is updated and moves to Pending Review status.
Supervisors can review cases when the case’s initial analysis reveals an issue requires further review.
NOTE:
You must be the case assignee to review this case. If you wish to review a case that is not currently assigned to you, click the Assign to Me link.
To review a case, follow these steps:
1. Select a case in Pending Review status. The case is updated and moves to Pending Review status.
2. You can now take action on the case, including attaching evidence or documents, adding to the Narrative, resolving the case, and so on.
When you have completed your investigation, you can close the case. To close a case, follow these steps:
1. In the Case Search and List page, select a case in either Investigation or Review in Progress status.
2. Click
Take Action ,The
Take Action window displays.
3. Under the Resolution option, select Close Case.
4. Select the reason this case should be closed from the Reason drop-down list. This field is mandatory.
The following reasons are available by default, depending on case type. Your Administrator may add additional reasons for closure:
§ False positive
§ SAR required
§ STR required
5. Enter your comments in the Comments field. This field is mandatory.
6. Click Save. The case is updated and moves to Closed status.
After you have closed a case, you may discover that you need to provide additional information to this case. For example, if a case is missing key information you may need to add a comment or attachment.
To reopen a case, follow these steps:
1. In the Case Search and List page, select a case in Closed status.
2. Click
Take Action ,The
Take Action window displays.
3. Under the Resolution option, select Reopen Case.
4. Select the reason this case should be reopened from the Reason drop-down list. This field is mandatory.
The following reasons are available by default. Your Administrator may add additional reasons for reopening:
§ Factual Error
§ Failed QA
§ Missing Key Information
5. Enter your comments in the Comments field. This field is mandatory.
6. Click Save. The case is updated and moves to Investigation status.
If you have closed a case with a recommendation to file a regulatory report, such as STR or SAR, you can track the status of the report.
To view regulatory report status, follow these steps:
1. In the Case Search and List page, select a case in Closed status with a Reason of either SAR required or STR required.
2. Click
Regulatory Report 
,The
Regulatory Report window displays, showing the report details.
If your firm has implemented Oracle FCCM Regulatory Reporting Cloud Service, you can click the Report ID to view and manage this report in the Regulatory Reporting Cloud Service user interface.
If you have closed a case with a recommendation to file a US SAR regulatory report, a supplemental review is required to determine whether or not a continuing SAR is necessary. When you close an AML case which meets your firm's requirements for supplemental review, a new Continuing Activity (AML_CA) case is created.
The Continuing Activity case allows investigators to review activities which occurred after the time the previous case was closed. This case must be investigated and concluded within your firm's review period, typically between 90-120 days. During this period, the continuing SAR must be filed, if necessary.
When investigating the Continuing Activity case (AML_CA) you can view selected information from the original case. If your firm has implemented Oracle FCCM Regulatory Reporting Cloud Service, you can view a summary of SARs filed as a result of the original case to assist in your investigation.
To create a Continuing Activity case, follow these steps:
1. In the Case Search and List page, select an AML case (for example, AML_SURV) in either Investigation or Review in Progress status.
2. Click Take Action .
The Take Action window displays.
3. Under the Resolution option, select Close Case.
4. Select SAR Required from the Reason drop-down list and enter comments.
5. Click Continue. The Subjects for Supplemental Case window displays.
6. Select any Customers, External Entities, or Accounts which should be included in the supplemental case from the appropriate section.
7. Click Save & Create Supplemental Case. The supplemental case is created according to your firm's requirements. By default, the Due Date for the case is 120 days from case creation.