This document describes known problems with Oracle Commerce Service Center. Where applicable, the problem report number is included in parentheses. Please refer to this number if you need to contact Oracle Technical Support.
(25842721) Default address and credit card information are not saved on a profile when entered during a failover in a clustered WebLogic environment.
When working in a clustered WebLogic environment, address and credit card information that is entered in the profile during a failover will intermittently not be saved.
Workaround: Re-enter the data to save it in the profile.
(21754329) Promotions by tender type are not applied when tender type is Store Credit only.
Commerce Service Center creates a zero amount credit card payment group by default for all orders. The promotion engine sees this zero amount credit card payment group as another tender type and stops the promotion from being applied. This occurs even though the order may not end up using the credit card payment group.
(21747578) Shipping refunds can be off due to rounding calculations.
Where there is a large number of items within a cart and a large quantity of those are being returned, the shipping refund calculation can be off. Commerce Service Center checks that shipping refunds do not exceed the shipping costs incurred by the shopper. An error occurs when processing such a refund.
Workaround: The agent must manually adjust the shipping refund to match the cost of the remaining items.
(18504769) The ticket queue is available only through the JSP UI in the BCC.
The Ticketing tab used when setting up ticketing queues for Commerce Service Center is not available in the current version of the UI.
(18131045) A problem occurs when syncing site data for order and profile searches.
When site data is synced for order and profile searches, the search data is not updated if you add or delete a site or update the profile realm to which a site is related.
Workaround: Use the Dynamo Server Admin or programmatically invoke the following method on the agent server:
/atg/textsearch/indexing/mirror/EndPointsBridger.doSync
Note: If any orders have been created for the site since the site changes were deployed, you must reindex the search data. To perform the reindex, use the Dynamo Server Admin to update the OrderOutputConfig or the ProfileOutputConfig using the baseline, ID, or date range.
(18061636) Duplicate product data can appear, causing errors when added to the cart.
When the same product appears multiple times on a page, working with the second occurrence of the product can cause errors. If the second occurrence of the item is added to the cart, an error will occur because the code attempts to use the information from the first occurrence.
Workaround: Use the first occurrence of the product.
(17796307) JSP error on AIX and WebSphere Application Server.
When creating a ticket in Commerce Service Center, an error may occur when translating ticketSummaryPanel.jsp. This due to the use of reserved words on WebSphere Application Server when using Expression Language.
Workaround: Refer to the IBM documentation located at http://www-01.ibm.com/support/docview.wss?uid=swg21642419 for information.
